Through this action, we hope to provide people some small bit of relief during this uncertain time.. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. This is not a solicitation from a lawyer. 12/29/2022. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Is Beyonces Tour Another Dynamic Ticket Price Mess? They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. The case is still pending, but will be heard by a jury. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. So Farley filed a credit card dispute against them, and won back his $600. Please be patient. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. With the complete shutdown of large gatherings, countless businesses are being impacted. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. A link has directed you to this review. I had to spend hours on the phone with StubHub just to get them to do their job. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Do not use STUBHUB, they are not an honest business. However, you've agreed to the terms and conditions of Stubhubs sale policy. Many events this past month were canceled. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. The news comes just over a week after ticket resale sites began requesting corporate bailouts. Emily Walsh. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. For more information about reviews on ConsumerAffairs.com please visit our I am not paying for this $500 nonsense. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Subscribe for full access to The Hollywood Reporter. Before commenting, please review our comment policy. Please add me I have communication and documentation to prove stub hub is just keeping my money. Adam Silver had to get the Christmas bonanza in- fans be damned. Well start sending you the news you need delivered straight to you. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. I patiently called Stubhub over multiple phone calls and followed all of their instructions. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. StubHub has my $253 for tickets I sold. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. McMillan then asked StubHub to refund his money. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. The U.S. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Those with tickets to canceled events will get a credit of 120% of the purchase price. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. I bought 2 tickets to a concert in SC that was cancelled. I want my refund from them as well. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. While the shows are postponed you are in limbo. At the time of this writing, nothing has been proven in court. When I called them on itthey said it was my fault and I have to resell the tickets. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Thanks ! McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I listed tickets on StubHub, which I had done on multiple occasions. This is the first time I have been using this website. drug injury lawsuits and product liability lawsuits. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. I am not good at technology. Easy sales process: The case is based on an NHL game that was canceled because of a strike. I purchased six tickets to Hamilton on 12/1/21. The new policy offerers a coupon. Their customer service is useless and brain dead. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. For Daddario, that price was $6,200. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub has stated that they will provide no comment on pending litigation. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . 1:12. They too should be held accountable. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Please add me. StubHub is the world's top destination for ticket buyers and resellers. StubHub is represented by McDermott Will & Emery LLP. Sign me up! Never again StubHub. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. This field is for validation purposes and should be left unchanged. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Read our Newswire Disclaimer. Click. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Never got my refund, asked for compensation and never anything. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. I was a part of this fiascoplease add me. Still no luck. They told me to sell them. Please add me I lost roughly $600. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I was informed they could not secure the tickets from the seller. Be the first one to find this review helpful. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Not at all a criminal case. Matthew McMillan Settlement This browser does not support PDFs. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Despite the alleged deception, the company's policies did not reflect the actual . Thank you, you have successfully subscribed to our newsletter! He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Please add me. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic.
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