I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Ive just figured it out with some hints from your other post. Thanks for sharing! Sign-up to get the latest news and update information from ServiceNow Guru! // gs.log(BR RITM Variables for + current.number + : + g_scratchpad.emptyVars); New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Unfortunately, links in labels will be overwritten with this approach. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Alright now this should be functioning. If youve got additional tables that dont extend task, just repeat the same step there as well. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Is it possible to change the table label using something similar? This editor displays the values of questions specified in the record producer. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . You may have some cases where an un-changed default value might actually be useful information. Record Producer ServiceNow. So, you can thank Jacob Kimball for the brilliance of this solution. }. Keep it up. I've created a 'changeFieldLabel' function for this purpose. You have to address it for each item or variable set and continue to update and modify for each variable you add. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. I know this would mean a performance hit on the client vs running the major work server-side. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. This configuration can be accomplished in a few simple steps as shown below. Ive updated the code above. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. With a client script you can target any field on the form and modify its label. vegan) just to try it, does this inconvenience the caterers and staff? Hello Mark, I have made a few adjustments to Marks UI Script to achieve the underlined text. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Is it possible to relabel the first annotation/separator that typically would share the same name as the tab caption? The values populated in one field can determine the values in another. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? The client script is pretty simple since the heavy lifting is being done in the business rule. In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. WARNING at line 13: Use the array literal notation []. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. My users certainly enjoy it. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. February 27, 2023 . producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. I think it was just posted here. (Service catalog fields are "variables", and they are different from normal table fields). Came here lots of times when the wiki did not solve my issues. If theres somebody that can write code that avoids the use of eval to solve this problem, Id love to post it. You can also view the icons within. In the example, a Suggestion Record producer is being created. Thanks for sharing! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); Is there a way to achieve the same inspection results of the variables without the use of the eval() function? This one needs to be done a bit differently. Well done. What video game is Charlie playing in Poker Face S01E07? Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. How can I get query string values in JavaScript? Youre right, its not needed at all. We are noticing this in the latest version of Calgary. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. . The solution described in this article can now be accomplished using the . Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Getting the following error: You did such an amazing job. 1. Labels are the pretty version of the data that drives behind it. Thanks in advance. Is there a fix for this? Can you point me in the right direction? Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. The element HAS to match in your reference qualifier for the subcategory variable. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. This was just what I was looking for, thanks for sharing. Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. What type of a field should the Record producer be? Save my name, email, and website in this browser for the next time I comment. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. Youll need to get ServiceNow support to help you with this. Connect and share knowledge within a single location that is structured and easy to search. Because of the way this works, it will replace the link as well. Nice work!, What does the $ & $$ means in above script? Thanks a lot. Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. Nice work! Variable attributes: ref_qual_elements=category . Any fixes for that? ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. I have to change my Section Name dynamically based on some conditions . I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. Its a bit different for the asterisk indicators on Fuji and beyond. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. It doesnt look like this script works anymore on Berlin. More customization options are available. This is just for standard forms. You could try the same just to verify. Populate as many categories as you would like in here. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. Im just spreading the love. After we made some base categories lets make some matching subcategories. The reasons you might want this sort of It is common for users to request that record producers and catalog items be made public on the Content Management System. I've updated the article. Is it possible to rotate a window 90 degrees if it has the same length and width? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Those dont have the same HTML/ID structure so they cant be hidden predictably with a script like this. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Seems to be something with the setDisplay function. This value can then be used for reporting or other purposes in your system! To fully enjoy this site, please enable your JavaScript. This script is not working to change variable type Label. Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. Ive also added a semicolon to the script. Hi All, Welcome back. Can we change the section label similarly. The post Certified Diversity Recruiters appeared first on Crossfuze. Youre right! Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. Heres a script that allows you to do that. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Good to have a couple of choices! This was just what I was looking for, thanks for sharing. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. The topic is Introduction to Record Producer in ServiceNow. Anyone found a workaround for that? Because they have a value, even unchecked check boxes will appear when using this solution. access of field label? Color and styling is even more problematic in this case so its not included. Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Mark, Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. They are only empty from a visual standpoint. You should use the new Mobile GlideForm API to change labels instead. As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). The post Certified Diversity Recruiters appeared first on Crossfuze. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. what about related list labels? Hi, I appreciate this is an old script now but it does still seem to work. elmt.innerHTML = label + :; Typically, record producers are used to allow users to create incident or change request records. Like I have a Region dropdown list and on the basis of value in Region I wanted populate label in another field.